Relics & Roots — Terms & Conditions

Last updated: 14 August 2026

These Terms & Conditions apply to purchases made through the Relics & Roots website and to your use of our website.

Please read them before placing an order.

Nothing in these Terms affects your statutory rights as a consumer.

1. About Us

Relics & Roots is a partnership trading as Relics & Roots, specialising in decorative antique, vintage and pre-owned objects for interiors and gardens.

Trading name: Relics & Roots
Partners: RJ & LJ Gadd
Business address: 30 Wellington Road, Newport, Shropshire, TF10 7HD
Email: hello@relicsandroots.com
Telephone: 07344 370933

Our website is hosted by Shopify, which provides the ecommerce platform through which we sell our products.

When you purchase an item from our website, your contract is with Relics & Roots, not Shopify.

2. Our Antique, Vintage and Pre-Owned Goods

Most of the items we sell are antique, vintage or pre-owned. Their age, previous use and individual history are part of their character.

Items may therefore show signs of age and use, including wear, patina, surface marks, crazing, minor chips, historic repairs, manufacturing irregularities, fading, discolouration or other age-related characteristics.

We take reasonable care to describe and photograph each item accurately and aim to identify significant damage, restoration or other condition issues of which we are aware.

Please read the full description and examine all photographs before purchasing.

Measurements are approximate unless expressly stated otherwise. Colours may vary slightly according to lighting, photography, screen settings and the device used to view our website.

The age, description, price and other relevant circumstances of an antique, vintage or pre-owned item may all be relevant when assessing its condition.

Nothing in this section affects your statutory rights where goods are not as described, are not of satisfactory quality taking account of all relevant circumstances, or are not fit for a purpose made known to us.

3. Dating, Attribution and Provenance

We research and describe our stock with reasonable care using the information available to us.

Where we make a definitive statement about an item’s maker, origin, material or other characteristic, that statement forms part of our description of the item.

Where a description uses qualified wording such as “attributed to”, “in the manner of”, “style of”, “possibly”, “believed to be”, “circa”, “probably” or similar wording, this indicates our reasonable opinion or an attribution based on the information available to us rather than a statement of established fact.

Where provenance or previous ownership is mentioned, it is described on the basis of the information available to us.

Nothing in this section affects your statutory rights where an item is materially not as described.

4. Placing an Order

When you place an order through our website, you are offering to buy the item or items in your order.

After you place an order, you will receive an acknowledgement from us. This does not necessarily mean that we have accepted your order.

A contract between you and Relics & Roots is formed when we confirm that we have accepted your order.

We reserve the right not to accept an order where, for example:

• an item is no longer available;
• we cannot authorise or process payment;
• we cannot deliver to the address provided;
• there has been an obvious error in the price or description; or
• we reasonably suspect fraudulent or unlawful activity.

If we cannot accept an order for which payment has already been taken, we will refund the amount paid.

Please check your order and delivery details carefully before submitting your order.

5. Prices and Payment

Prices are shown in pounds sterling (£).

The price displayed for an item is the price payable for that item, excluding any separately stated delivery charge.

Any applicable delivery charge will be shown before you place your order.

We take reasonable care to ensure that prices and other information on our website are accurate. If we discover an obvious pricing or listing error, we will contact you as soon as reasonably possible.

We will not add charges to your order that were not disclosed to you before you placed it.

6. Delivery

Available delivery options, charges and any applicable restrictions will be shown on our website or during checkout.

Any delivery dates or times we provide are estimates unless we expressly agree otherwise.

We will deliver within any period required by applicable consumer law unless a different delivery period has been agreed with you.

Where you are purchasing as a consumer and we arrange delivery, the goods remain at our risk until they are delivered into your physical possession or into the possession of a person identified by you to receive them.

If an item arrives damaged, please contact us as soon as reasonably possible and retain the item and its packaging while we investigate.

We are not responsible for delays caused by events outside our reasonable control, but this does not affect any rights you have under consumer law.

7. Cancelling an Online Order

If you are purchasing as a consumer, you will normally have the legal right to change your mind and cancel an online purchase without giving a reason.

For most goods, you have 14 days from the day after you receive the goods to tell us that you wish to cancel.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

To exercise your right to cancel, contact us at:

hello@relicsandroots.com

You may also use the cancellation form provided with our Refund & Returns Policy, although you do not have to use that form.

Please see our Refund & Returns Policy for full information about cancellations, returns, return costs and refunds.

Your statutory cancellation rights are separate from your rights where an item is faulty, damaged or not as described.

8. Faulty, Damaged or Misdescribed Goods

We are legally responsible for supplying goods that conform to the contract.

If an item is faulty, unsafe, materially not as described or otherwise does not meet the standards required by consumer law, you may have statutory rights to reject the item, receive a refund, or obtain another appropriate remedy.

The fact that an item is antique, vintage or pre-owned does not remove these rights. However, its age, description, price, disclosed condition and other relevant circumstances may be taken into account when assessing its condition.

A fault or condition issue that was specifically drawn to your attention before purchase will not normally give rise to the same rights merely because that disclosed issue exists.

Please contact us promptly if you believe there is a problem with an item.

Nothing in our Refund & Returns Policy or these Terms limits your statutory rights.

9. Returns

Returns following a change of mind are dealt with in accordance with your statutory cancellation rights and our Refund & Returns Policy.

You are responsible for taking reasonable care of goods while they are in your possession.

Because many of our items are unique, fragile or difficult to replace, please package returned items carefully and appropriately.

We may make a deduction from a refund where permitted by law if the value of an item has been reduced because it has been handled beyond what would reasonably be permitted when examining it in a shop.

This section does not apply in the same way where goods are being returned because they are faulty, damaged or not as described.

10. Business and Trade Customers

Some of the consumer rights referred to in these Terms apply only to individuals acting wholly or mainly outside their trade, business, craft or profession.

We welcome purchases from interior designers, dealers and other trade or business customers.

Where you purchase wholly or mainly for purposes relating to your trade, business, craft or profession, you are purchasing as a business customer and statutory rights that apply specifically to consumers may not apply.

11. Website Information and Availability

We take reasonable care over the information presented on our website but do not guarantee that the website will always be available, uninterrupted or free from technical errors.

We may correct errors, update information, remove products or change the website where reasonably necessary.

Changes to these Terms will not retrospectively alter the terms applicable to an order we have already accepted unless required by law or agreed with you.

12. Our Liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising from your statutory rights as a consumer.

If you are purchasing as a consumer, we are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable.

Where you purchase as a consumer, we are not responsible for losses arising from your trade, business, craft or profession.

13. Intellectual Property

Unless otherwise stated, the text, photographs, graphics, branding, logo and other original content on the Relics & Roots website belong to Relics & Roots or are used by us with permission.

You may use our website for your personal, non-commercial use.

You must not reproduce, republish, commercially exploit or use our original website content or photographs without our prior permission, except where permitted by law.

Shopify and any other third-party names, trademarks and content remain the property of their respective owners.

14. Third-Party Services and Links

Our website may use services provided by third parties or contain links to third-party websites.

We are not responsible for the content or operation of third-party websites that we do not control.

Where you choose to use a third-party service, that service may also be subject to the third party’s own terms and privacy policy.

15. Privacy

We process personal information in accordance with our Privacy Policy.

Our website is hosted by Shopify, which processes certain personal information in connection with providing our ecommerce platform and related services.

Please read our Privacy Policy for further information about how personal information is collected, used and shared.

16. Governing Law

These Terms and any contract between you and Relics & Roots are governed by the law of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you will also retain the benefit of any mandatory protections provided by the law applicable to you.

Nothing in these Terms limits any right you may have as a consumer to bring proceedings in a court available to you under applicable law.

17. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes to our business, website or applicable law.

The Terms applying to your purchase will normally be those in force when we accept your order.

The current version will always be available on our website.

18. Contact Us

If you have a question about these Terms, an order or an item purchased from us, please contact:

Relics & Roots
RJ & LJ Gadd, trading as Relics & Roots
30 Wellington Road, Newport, Shropshire, TF10 7HD
hello@relicsandroots.com
07344 370933

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Nothing in these Terms & Conditions affects your statutory rights.