Relics & Roots — Delivery & Collection Policy

Most Relics & Roots items are antique, vintage or pre-owned and many are fragile, heavy, large or difficult to ship safely. Collection is therefore the standard option for many of our items.

The delivery or collection options available for an item will be shown in the product listing or discussed with you before purchase.

Collection

Where an item is listed as collection only, the buyer is responsible for arranging collection from us.

Collection is by appointment. Please contact us at hello@relicsandroots.com to arrange a suitable date and time.

We will provide the collection address and any relevant collection information when arrangements are confirmed.

Please ensure that the vehicle, packaging and assistance you bring are appropriate for the size, weight and fragility of the item.

If you arrange for a courier or another person to collect on your behalf, please let us know in advance.

Local Delivery

We may offer local delivery on selected items.

Where local delivery is available, please contact us at hello@relicsandroots.com before purchase or as indicated in the product listing to confirm availability and cost.

Any delivery charge will be agreed with you before the delivery is booked.

Other Delivery Options

For some items we may be able to arrange delivery by courier or parcel service.

Availability and cost will depend on the item’s size, weight, value and fragility and the delivery destination.

Where delivery is not offered through checkout, please contact us at hello@relicsandroots.com to ask whether delivery can be arranged.

We reserve the right not to offer delivery where we do not believe an item can be transported safely or reasonably.

Delivery Times

Any delivery or collection dates and times we provide are estimates unless expressly agreed otherwise.

If we arrange delivery to a consumer, the item remains at our risk until it is delivered into your physical possession or to a person you have identified to receive it, in accordance with our Terms & Conditions.

Problems With Delivery

If an item we have arranged to deliver arrives damaged, please contact us as soon as reasonably possible at hello@relicsandroots.com.

Please retain the item and its packaging and, where possible, take photographs of any damage to the item and packaging.

Your statutory rights are not affected.

Questions

If you would like to discuss collection or delivery before purchasing an item, please contact:

hello@relicsandroots.com